Scott, Vivian2018-11-142018-11-1420102010978-0-470-53643-8http://196.43.179.3:8080/xmlui/handle/123456789/10911.Understanding Conflict in the Workplace; 2.Resolving a Conflict between Two or More of Your Employees; 3.Using Additional Resources to Resolve the Conflict; 4.Smoothly Handling Conflict When You’re One of the People Involved; 5.The Part of Tensen-USBook