2018-11-142018-11-14199619960-309-59665-3http://196.43.179.3:8080/xmlui/handle/123456789/12691.INTRODUCTION AND SUMMARY; 2.MAKING TECHNOLOGY WORK: INDIVIDUAL AND ORGANIZED END USERS; 3.WHERE IS THE BUSINESS CASE?; 4.TECHNOLOGY OPTIONS AND CAPABILITIES: WHAT DOES WHAT, HOW; 5.TECHNOLOGY CHOICES: WHAT ARE THE PROVIDERS DEPLOYING?; 6.PUBLIC POLICY AND PRIVATE ACTIONen-USBook