Brocke, Jan vomRosemann, Michael2018-11-142018-11-1420102010978-3-642-00416-2http://196.43.179.3:8080/xmlui/handle/123456789/11271.Introduction; 2.Methods; 3.Process-aware Information Systemsen-USHandbook on business process management 1 introduction, methods, and information systemsBook