2018-11-142018-11-1420092009http://196.43.179.3:8080/xmlui/handle/123456789/11281. Understanding Communication; 2. Workplace Communication Relationships; 3. Types of Communication; 4. Methods of Communication; 5. Communication Styles; 6. Common Roadblocks to Communication; 7. Criteria for Assessing Communication Competence; 8. Seven Actions for Effective Communication; 9. Some DOs of Effective Communication; 10. Some DONTs of Effective Communicationen-USBook